Candid feedback is something every business needs to succeed. That’s why surveys are essential when it comes to your marketing strategy. Survey data provide input on what you’re doing well and where you need improvement. Try these free tools to increase your customer service:
1. SurveyMonkey
SurveyMonkey is a browser-based platform. Using Survey Monkey, you can create customized surveys and send them out through various channels. With the free version, you can send an unlimited number of 10 question surveys and receive up to 100 responses. You can customize things with paid tiers, but you may bot need to.
2. SurveyGizmo
SurveyGizmo’s free version lets you create three surveys with five pages, endless questions, and 100 responses. You can also export data, receive one standard report, and view your report online. Free surveys can contain questions that use checkboxes, dropdown menus, long answers, radio buttons, ratings, and short-answer questions.
3. Google Forms
All features of Google Forms are available to everyone. You can collaborate, choose templates, and build logic into your surveys. Responses collected in a Google Sheet will have a basic analytics level on the “responses” tab.
4. TypeForm
Typeform’s survey function offers a variety of templates, including political polls, net promoter score surveys, customer satisfaction surveys, Facebook polls, and brand awareness surveys. The free tier of the platform includes 100 responses per month, ten questions per typeform, basic question types, and answer piping.
5. SurveyPlanet
SurveyPlanet offers unlimited surveys, questions, and responses at the free tier. The free version also includes SSL security, anonymous data, and replies, more than 90 pre-written surveys, a variety of methods to share your survey, and basic in-app reports.
6. Crowd Signal
This software enables users to create a variety of polls, quizzes, and ratings. The free version provides unlimited surveys and answers, as well as a vanity URL. Users can add images, videos, and content from YouTube, Flickr, and more. Surveys can also include WordPress integration and charts.
7. Responster
With Responster’s free tier, users can create unlimited surveys and receive unlimited responses. Users can also access their drag-and-drop survey builder and receive response analytics after the survey has been completed.
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